Response to COVID-19

Updated 3/23/2020
Patient First Chiropractic and Physical Therapy is a healthcare company, devoted to our mission of providing essential health services for our patients when they need them. Our patients include many doctors, nurses, first responders, etc that are providing frontline care and in turn need to take care of themselves to continue working at this level.  That’s why we are keeping our clinics open, but we will continue to monitor and respond to the situation as appropriate.

Nothing is more important to our office than the health and well-being of our patients, employees, and the communities we serve. As Healthcare providers we selflessly serve our patients and communities.  From time to time we find ourselves in the middle of a healthcare crisis, this is one of those times. Covid-19 has not only affected our patients and how we care for them, it has also affected how we operate our clinical practice/business. Our main priority is serving the needs of our patients and employees, while continuing some degree of clinical operations during this time.

In these unprecedented times we are all trying to determine what is the best way forward for us, our patients, communities, and our practices.  We are also asking ourselves how we can best be of service to our communities and colleagues.  As musculoskeletal specialists we are not equipped to offer help or service on the front-lines of the Covid-19 Pandemic, but as Essential Services health care providers we can ease some of the burden on the health-care system by managing those patients with mechanical pain complaints.

Update of Massachusetts State Board for practice procedures and office protocols as of 04/02/2020.

All Massachusetts Chiropractic Physicians should limit their physical interaction with a patient to acute or worsening situations that necessitate timely intervention.  All non-essential, elective or supportive care should be postponed.  Patient care deemed non-essential, elective, or supportive can be delayed or reduced without an anticipated decline in patient health and outcomes, such a delay or reduction should be considered.

Our office will remain open to be available for this patient population of “acute and worsening” patients.  Chiropractors are direct access providers that do not require a referral to evaluate, diagnose, and treat patients.  We are well positioned to offer our assistance during the coming weeks by offering our office and services to those individuals that are still in need and are limited in treatment options due to necessary restrictions in elective visits and procedures.

Most patients will choose to social distance and stay home during this time, and this is a decision we respect and encourage, however for the few that feel that care is necessary we remain an option for them. We will also make ourselves available to patients via telephone and email to offer whatever help, insight, and advice that we can.

To ensure business and patient care continuity—and minimize the impact of COVID-19 in our office—Patient First has implemented a temporary modification to our schedule and services. Under this policy restrictions and other protocols are intended to minimize exposure to, and transmission of, any viral illnesses. We have made this decision not only to help keep our staff as healthy as possible, but also to ensure we can continue providing the level of service and patient care as required by our community over the next several weeks.

As of Monday March 23rd the office will be open reduced hours:

  • Monday through Friday 7:30AM to 1PM
  • Will not be open Saturdays during this time.

Please feel free to communicate with the office via email or by leaving a message on our office phone. We will be checking messages daily.

P: (781) 894-8880

  • If you are not feeling well, please call to reschedule your appointment to a later date.

  • If you get driven to your appointment. Please have your driver wait in the car.

  • We are disinfecting our workspaces and all areas of high touch consistently throughout the day.

  • Our tables and equipment are disinfected between each patient visit.

  • We ask that you sanitize your hands BEFORE checking-in.

  • Follow our website for up-to-date practice information, office hours, etc.

  • If you have any questions, please call or email, we are here to help.